Have you tried the latest firmware and the desktop app?
A video of the robot's boot up behavior will help us investigate the problem. If the problem persists, you can email support@petoi.com to schedule a remote session.
Thx. WHen I tried through Ard-IDE, I realised that I put the (RPI-Ardu switch in a wrong position. At least, it was resolved after this change (or after something else)....
2024-01-31 14:28:36,716 ardSerial - INFO - Connect to serial port list:
2024-01-31 14:28:36,717 ardSerial - INFO - COM3
re ['c\r\n', '0\t1\t2\t3\t4\t5\t6\t7\t8\t9\t10\t11\t12\t13\t14\t15\t\r\n6,\t-1,\t-1,\t-1,\t-1,\t-1,\t-1,\t-1,\t8,\t-7,\t-1,\t4,\t-8,\t8,\t8,\t-12,\t\r\n']
re ['c\r\n', '0\t1\t2\t3\t4\t5\t6\t7\t8\t9\t10\t11\t12\t13\t14\t15\t\r\n6,\t-1,\t-1,\t-1,\t-1,\t-1,\t-1,\t-1,\t8,\t-7,\t-1,\t4,\t-8,\t8,\t8,\t-12,\t\r\n']
Any explanation? Having the same issue....
A video to show how you connected the robot and open the software will also be helpful.
Could you sent the whole log in the console interface?